Customers’ Terms and Conditions
24 Holborn Viaduct, London EC1A 2BN
offers customers the opportunity to order flowers (gift)cross the United Kingdom.
Customers wishing to use ONLINE FLOWER COMPANY service acknowledge having read and agreed to the following Terms and Conditions. If you do not agree with these Terms and Conditions, please do not proceed to use the site.
Nothing in these Terms and Conditions shall limit or exclude our liability to you for death or personal injury caused by our negligence or fraudulent misrepresentation or any other liability that may not, under English law, be limited or excluded. Subject to this, in no event shall we be liable to you for any business losses, damages or injuries sustained during any DELIVERY related task, any liability we do have for losses you suffer is strictly limited to losses that were reasonably foreseeable.
Subject to the liability which we accept above, please note:
(a) our aggregate liability to you arising out of or in connection with this agreement or use of the website shall not exceed the fees paid by you for your use of the service in the preceding 1 month; and
(b) we shall not be liable in contract, tort or otherwise howsoever arising out of or in connection with this agreement or use of the website for any indirect loss, consequential loss, loss of profits, data, revenue, business opportunity, anticipated savings, goodwill or reputation
1. Why You Should Read These Terms
1.1 Please read these Terms carefully before you place your booking with online Man and Van. These Terms
include, but are not limited to, explaining who we are, our services and the services provided by our Partners.
1.2 Each clause of these Terms operates separately. If any court or relevant authority decides that any of them are
unlawful, the remaining clauses remain in full effect.
2. Using the Website
2.1 Use of and access to our website is allowed on a temporary basis only. We will not be liable if for any reason the site is unavailable for any period of time. We also reserve the right to amend or withdraw the service we provide on our entire site, or any part of it, without prior notice.
2.2 Customers must be at least 18 years of age to use online Man and Van and must provide up-to-date, valid and complete contact information with a valid email address.
2.3 Please be aware that you are responsible for making all arrangements required for you to access the website and you are also responsible for ensuring that all persons accessing the website via your internet connection are aware of and comply with these terms and conditions.
2.4 You may use the website only for lawful purposes and not in any way that is fraudulent, unlawful or that breaches any relevant law or regulation, whether local, national or international.
2.5 You must not knowingly transmit any data or material that contains viruses or any other harmful programs designed to adversely affect the operation of any computer software or hardware.
2.6 You must not duplicate, copy or resell any part of our website in direct contravention of these Terms and Conditions.
2.7 We retain the right to determine whether there has been a breach of our Terms and Conditions through your use of our website and when a breach has occurred we may take any action we deem to be appropriate.
2.8 We may revise these Terms and Conditions at any time by amending this page. Please, therefore, check this page from time-to-time to take notice of any changes as they are binding upon you when they are made. Some of the provisions contained in these Terms and Conditions may also be superseded by notices or provisions published elsewhere on our site.
2.9 If you have any concerns about material that appears on our website, please contact us at [email protected].
3. Updates to our Site
We update our website constantly, however, in the event that any of the material on our site is out of date, we are under no obligation to update such material. We may temporarily suspend access to our website, or close it indefinitely, in order to make any necessary updates.
5.1 The jurisdiction of the English courts shall apply in exclusivity over any claim arising from, or related to, a visit to our website. We also retain the right to bring proceedings against you for breach of these Terms and Conditions in your country of residence or any other relevant country.
5.2 These Terms and Conditions and any dispute or claim arising out of, or in connection with them, shall be governed by and construed with the law of England and Wales
5. Call Recording
Occasionally calls may be recorded for training purposes and we reserve the right to use these records in the unfortunate event that a dispute arises.
6. What We Do
7.1 We aim to provide a pier-to-pier sharing platform where you (“the customer”) and businesses which provide flower delivery services (“service providers”) can find each other. online flower company and its partner
7.2 Please note that with regard to any transaction made between you and your chosen us, the resulting legal contract is between you both and not between you and online flower company.
8.1 For each delivery you can, if you wish, rate your service provider by leaving Feedback on our site and are permitted to leave one review per booking.
9.1 Our site is a free site for customers. A full payment most be paid in full before delivery taking place
If you cancel your order more than 48h (Mon to Fri) prior to your delivery time time we will refund any card payments in 50%, less .
due to make up fresh produce.
There is no refund for wrong address made by customer error
theres no refund for late delivery attempt made by royal mail if recipient not in
flowers may vary in colour or flowers selection but we always aim to do as close to the picture as possible
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 are not applicable to service Contracts which provide for the transport of goods on a specific date or period for performance.
10. Your Responsibilities
Information and other materials posted on our website are not intended to amount to advice upon which reliance should be placed. We disclaim all liability and responsibility arising from any reliance placed on such materials by any user of our website.
10.1 choose your product
It is entirely the customer’s responsibility to choose the correct product. Our Customer Services Team can give you all the relevant advice to help you make the right choice or you can view our website.
10.2 delivery to the new addres
It is the customer’s responsibility to make sure that we have the correct address for delivery
10.3 Customer Conduct
No abuse will be tolerated to our staff.
If our stuff is forced to terminate the order because of abuse from a customer, the customer will still be charged in full.
We retain the right to cancel the delivery in the event that the customer is abusive to our staff.
No complaint will be handled by online flower company if the the customer is abusive to our staff and in this event the customer will be required to liaise with the service provider directly.
11. Links on our Website
Our website contains links to other websites and resources provided by third parties. These links are provided for your information only and we have no control over the contents of those sites or resources. We therefore accept no responsibility for those sites or resources or for any loss or damage that may arise from your use of them.
12. No Agency
Nothing contained herein shall create, or deemed to create, any agency,
13.1 Your privacy is very important to us and we will only distribute your personal details to trusted driver members and third party companies. Any details we hold for you are held on an encrypted server and will be deleted after 6 months.
13.2 By using our website you warrant that all information provided by you is up-to-date and accurate.
13.3 We will only use your personal information in the following ways:
* when arranging service providers to physically carry out your move and to provide the services expressly stated as the obligations of ONLINE FLOWER COMPANY in these terms;
* to process your payment for the services;
* as you agreed upon booking with us, to give you information about similar services that we provide;
* we will only give your personal information to [other] third parties where the law either requires or allows us to do.
Any disputes with regards to any removal related delivery tasks, should be raised with ONLINE flower company , in writing, so we can investigate fully. By using our website and booking platform you agree to release from all claims of every nature, known or unknown, and we will not be connected in any way with such dispute.
Even if we are not responsible, we will always try and help if something goes wrong with your delivery and will try and resolve the problem in line with our advertised Complaints Procedure. All complaints should be made in writing via email to [email protected] so that they can then be raised with the service provider.
We will do everything we reasonably can to carry out our side of this agreement, but there may be times when we cannot perform our obligations because:
* laws’ regulations or a government authority stops us;
* circumstances beyond our control that we cannot remedy, i.e. extreme weather; road closures; driver illness; failure of mobile networks.
15. Confirmed Bookings
Confirmed bookings from online flower company are exclusive of VAT.